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IT

Voice AI and telephony

Voice agents, AI phone systems and call transcription: how they work, what they cost and when they make sense.

12 guides in this category

Nova 2.5 Sonic: Customer voice → Sonic → Tools → Operator.Amazon Nova 2.5 Sonic: voice agents in Italian with tools and human controlAmazon Nova Sonic in Italian: changes in release 2.5, business software tools, available regions and safeguards for a voice agent pilot.
ElevenAgents Architect: Instruction → Architect → Draft → Review.ElevenAgents Architect: designing and correcting voice agents with tests and draftsElevenLabs Architect for voice agents: alpha access, draft changes and testing before publication. Availability, free usage and Zero Retention Mode limits.
Operation of an AI switchboard that sorts and handles phone callsAI switchboard: how the automatic response worksWhat an AI phone system is, how it differs from menu-based IVR, what it needs to work and when it makes sense for an SME.
Typical errors in company voice AI projectsMistakes to avoid with voice AIWhy voice AI projects fail: unrealistic expectations, tests under ideal conditions and no way to hand over to a person.
Operation of an AI voice assistant that responds to corporate phone callsVoice AI for companies: what it is and when it is neededVoice AI explained: how a business voice assistant works, when it is worthwhile and the limitations to understand before starting.
AI system that manages agenda, confirmations, and appointment reminders across multiple channelsAI for automatic appointment schedulingHow AI manages calendars, confirmations and reminders across channels to reduce no-shows, with the requirements to understand before starting.
Call center operator supported by an artificial intelligence system during a callAI for call centres: what changes?What AI does today in an Italian call center: operator support, call analysis, transparency and telemarketing obligations, with sources.
AI system that manages the telephone reservations of a businessAI for phone bookingsHow AI phone booking works: voice workflows, cancellations, identifying itself as AI and call recording.
AI system for customer recall in compliance with the Register of OppositionsAI for customer callbacksCustomer callbacks: service or marketing, customers on Italy's Registro delle opposizioni, and automation that avoids unwanted contact.
Components of a Tailored Business Voice AssistantBusiness voice assistants: how to build oneHow to design a voice assistant for a company: components, integrations, timing and choices that determine whether it will work.
Transcript and automatic synthesis of a business meeting with AIAI meeting transcription: a practical guideHow automatic meeting transcription works, what makes it useful, real limitations and rules to follow in business.
Comparison of AI voice assistant and text chatbot for businessesVoice AI or chatbot: which channel to chooseVoice AI vs chatbots: costs, use cases and limitations. Choose the right channel according to how customers contact you.

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