WhatsApp chatbots for businesses
WhatsApp is the channel on which customers really write. It is also the one where requests are most often left unanswered out of hours.
The problem,
how it presents itself
I do.
In Italy a huge share of business contacts pass from WhatsApp, often on someone's personal number. It works as long as the messages are few: as soon as they grow up, you lose conversations, you respond at midnight and there is no trace of anything left in the business systems.
An assistant on WhatsApp Business solves the first level: he answers recurring questions even after hours, recognizes the language of the writer and collects useful information before passing the conversation to a person. Those who arrive at the team find an already qualified contact instead of starting from "good morning, how can I help you".
How it works, step by step
01
Receive on WhatsApp Business
The number remains corporate and conversations stop living on someone's personal phone.
02
Recognize the language
It answers in the language of the customer, useful for those who work with tourism, export or international clientele.
03
Qualify the request
It collects the data that the team needs before the pass, so no one repeats the same questions.
04
Switch to a person
When the request comes out of the sown, the conversation comes to an operator with the whole context.
Who it is for
- Activities that receive requests and reservations on WhatsApp
- Accommodation facilities and services with clients also foreign
- SMEs losing contact after hours
Prove it
The demo runs in the browser, with real logic and simulated data.
No registration, no data of yours to enter: it serves to make you understand the mechanism before talking about it.
Open the demo in The LabFrequently asked questions
Do you need WhatsApp Business API?
Yes, a WhatsApp Business account with access to official APIs is required for structured business use. Using a personal number with unofficial tools exposes you to account blocking: it's a shortcut we don't recommend.
Can I keep the number that customers already know?
In most cases yes, with a migration procedure to the business account. It must be verified on a case-by-case basis before leaving.
Do conversations end in CRM?
Yes, it is one of the main advantages: requests stop being invisible and become tracked contacts like those that come from the site.
Read more about the service: WhatsApp Chatbots: How It Works and What It Is Used For.
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